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Privacy Policy

This privacy policy outlines how we collect, use, and protect your personal information when you use our services. 


 

PERSONAL DATA COLLECTED
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
Your personal information is used exclusively by lonora and is not sold to third-party organizations. However, we may share your data with trusted third-party service providers, such as:

  • Payment Processors: To handle secure payments (e.g., PayPal, Stripe).

  • Shipping Companies: To deliver your purchases to you.

  • Legal Authorities: To comply with legal obligations, such as tax reporting.


YOUR RIGHTS
Under data protection laws, you have the following rights:

  • Access Your Data: Request a copy of the personal data we hold about you.

  • Correct Your Data: Request corrections to inaccurate or incomplete data.

  • Delete Your Data: Request the deletion of your personal data (subject to legal obligations).

  • Restrict Processing: Request that we limit the processing of your data.

  • Data Portability: Request to receive your data in a structured, machine-readable format.

  • Object to Processing: Opt-out of marketing communications or object to certain processing activities.

  • Lodge a Complaint: If you believe we have mishandled your data, you can file a complaint with the UK Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us at llonara@proton.me.


DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES
We reserve the right to modify this Privacy Policy at any time. Any material changes we may make to our Privacy Policy will be updated in our Privacy Policy section. Please review it occasionally to remain informed and updated.

 

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at llonara@proton.me

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